What do I get in the free trial?
Everything in the Family plan for 14 days: unlimited messages, your library, photos and video, scheduling, family invites and library search. Messages set to open during your trial can be opened by your children. No card required. We'll remind you before it ends.
What happens when the trial ends?
Your account stays open and everything you wrote stays safe. You can read and export it anytime. New writing and family search of your library pause. Messages that already opened stay open. Messages scheduled to open after your trial stay saved and wait until you choose the Family plan.
What's the difference between my library and my messages?
Your library is You On-Demand: your stories, life lessons and answers to the questions that matter, searchable by the family members you choose. Messages go into each child's Wellbeing Vault, and you decide when each one opens: when they're ready, or on a date like a birthday or graduation.
How do accounts work for children under 13?
Children under 13 never log in. You create a profile for each child, and everything for them lives inside your account. You manage it all, including messages from other family members.
What changes when my child turns 13?
You can choose to give them their own login, with email or Google. They open what's waiting for them, and you still approve messages from other family members until they turn 18.
When can my child read a message?
When you decide. Mark a message to open when they're ready, or schedule it for a future date and time. Once a message opens, it stays open.
Can grandparents and other family write too?
Yes. With the Family plan, you can invite grandparents, aunts, uncles and other loved ones to write to your children. You see every message and decide what stays.
Who can search my library?
Only the people you choose, while you have an active Family plan. Private messages stay private, and locked messages stay locked until they open.
What happens if I stop paying?
Messages you sent while on the Family plan still open on their dates. New writing, uploads, sending and family search of your library pause. You can always sign in, read and export everything. If a payment fails, your plan keeps working for 14 days while you update your card. After that, those features pause until it's updated.
Can I take my messages with me?
Yes. Export is free on any plan, anytime. If Lifetime Wishes ever closes, you'll have 60 days to save everything.
Is my family's information private?
Yes. We don't sell your personal information or use private family messages for advertising. Read our Privacy Policy.
Who can see my messages and library?
Only you and the people you choose. Each message opens only for the people it's meant for, and only when you decide. For children under 18, parents can also see the messages sent to their child. Your library can be searched only by the family members you allow, and you can change that anytime.
Our team does not read your private content, and our tools are built with no way to view it. Our support and admin tools show account details like names, emails and plans, never your messages, library answers, photos or videos.
How we protect it:
- Encrypted in transit. Everything moves between your device and our servers over a secure, encrypted connection.
- Encrypted at rest. Your messages and library entries are stored encrypted.
- Private notifications. Emails tell someone a message is ready, never what it says.
- Children are protected. Kids under 13 never have their own login. They see messages and libraries only through a parent's account.
- AI help only when you ask. If you tap a writing suggestion, only the text you're working on is sent to our AI providers to create that suggestion. It isn't used to train their models. Our providers may keep it for up to 30 days for safety monitoring, or longer if the law requires.
- You stay in control. You can export everything you've written anytime.
How do renewal and refunds work?
Launch price: $49/year for the first 100 families who subscribe. Keep $49/year for as long as your membership stays active. After that, new members pay $99/year. Starting a trial does not reserve the founding offer. A successful paid subscription qualifies. The Family plan renews automatically each year. Cancel anytime in Account, then Plan, then Manage billing. Email support@lifetimewishes.com within 14 days of your first purchase to request a refund. Renewals are not covered.
